Customer service and focus Recently I’ve been struck by some really good examples of customer service……. Firstly I needed a grub screw for a door handle – I went to a hardware store in Brighton – I showed the guy behind the counter the door handle, he disappeared for about 10 minutes , found some […]

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Who pays the piper?

Had a meeting with a client today and someone selling media to the building industry. The media company business model is built upon the suppliers of the information paying the company to distribute their information. The recipients get it for free. This struck me as the wrong way round. It might have been ok in […]

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