Silos, tribes, ants and bees…

At various meetings, the thorny subject of education and training of construction professionals often comes up. There is always recognition we need change. The issue is that it will take a long time for the institutions to respond at the speed we need. At this rate China will just come over here and do it […]

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Caring

Customer service and focus Recently I’ve been struck by some really good examples of customer service……. Firstly I needed a grub screw for a door handle – I went to a hardware store in Brighton – I showed the guy behind the counter the door handle, he disappeared for about 10 minutes , found some […]

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Update on CIOB Design Management

 “Design Managers do it by connecting!” Over the last twelve months we’ve had a working group on Design Management meeting occasionally. The group has arisen out of discussions that we’d been having on the board of the Faculty of Architecture and Surveying about Design Management. Composition of the group is quite diverse including industry professionals, […]

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