Lean meets car wash….

Had my car washed last week. D+T in Leatherhead, you might know them, just off junction 9 of the M25. A little plug here, but I don’t mind, I’ll tell you why.

#excellencecomesasstandard

That’s what these guys do. Every time. No ifs buts or cream cheese. They do the business. They are to car washing what Ronaldo is to overhead kicks. Amazing. Week in week out.

It’s very simple, very lean, very efficient. Cars keep moving in and out. Teams of people spray, wipe, polish, and clean with a ferocious appetite for perfection. Even the boss lends a hand, always a duster and spray gun in hand, as well as the cash!

In and out, cleaned, polished, waxed and valeted in about 20 minutes. I always give a good tip , because “they’re worth it” . Every penny.

It’s been a while since I’ve been there. It occurred to me that they’ve got even better…

I thought about it for a while.

They work very hard, it’s full on. It’s teamwork at it’s very best. Everyone knows their job, they rely on everyone around them doing theirs as well, both before and after in the sequence. Continually producing satisfied customers.

Sound familiar? Something to think about!

Cheers! :o)

Ciao ciao!

JOHN.

 

 

 

 

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.