Customer service and focus Recently I’ve been struck by some really good examples of customer service……. Firstly I needed a grub screw for a door handle – I went to a hardware store in Brighton – I showed the guy behind the counter the door handle, he disappeared for about 10 minutes , found some […]Read more "Caring"
Introduction As a young architect in the 90’s, during the depths of the last recession, I worked for a year as a specialist specification writer in an architect’s practice. I was using NBS on a 486 PC with 3½ inch floppy discs! I soon learnt the difference between my E20 and Z10. I’ve always been […]Read more "Uniclass 2012 – classification is not just for geeks!"